FREQUENTLY ASKED QUESTIONS

Shipping time depends on distance and route. Cross-country shipments typically take 7-10 days, while shorter distances might take 3-5 days. Factors like weather and traffic can affect timing. We provide estimated delivery dates when you book.

Yes, your vehicle is fully insured during transport. We provide cargo insurance that covers damage during loading, transit, and unloading. For high-value vehicles, we can arrange additional coverage if needed. Always check your personal auto insurance as well.

We strongly advise against packing personal items in your car. These aren’t covered by our insurance and can increase shipping costs. Additionally, items can become projectiles during transport, potentially damaging your vehicle’s interior.

Open transport is more economical and widely available, suitable for standard vehicles. Enclosed transport offers superior protection from weather and road debris, ideal for luxury, classic, or high-value cars. Enclosed is pricier but provides added peace of mind.

Clean your car, remove personal items, disable alarms, and ensure the gas tank is no more than 1/4 full. Document any existing damage with photos. Leave one set of keys with the driver. We’ll provide a detailed checklist.

Yes, we can ship non-running vehicles, but please inform us in advance. This requires special equipment and may incur additional costs. The vehicle should still have functional brakes and be able to roll, steer, and brake for safety reasons.

Yes, we offer door-to-door service for maximum convenience. We’ll pick up and deliver your vehicle as close to your specified locations as legally and safely possible. In some areas, we may need to arrange a nearby meeting point.

We provide real-time tracking for all shipments. Upon booking, you’ll receive a unique tracking number and instructions to access our online tracking portal. We can also send email or text updates at key milestones during the transport process.

While rare, if damage occurs, document it on the Bill of Lading before signing. Take photos and notify the driver immediately. Contact our customer service team to initiate a claim. We have a straightforward process to resolve issues quickly and fairly.